In recent years, with the acceleration of the One Net for All reform, Yangpu Dinghai Road Sub-district has also accelerated its digital transformation, making every effort to create “handheld services”, “online services”, and “nearby services”, effectively promoting the two-way improvement of efficiency in offline windows and online platforms. By timely accepting orders for One Net for All matters, emphasizing the Two Exemptions from Submission, and configuring One Net for All self-service terminals, the number of residents’ travels is significantly reduced, and the experience and satisfaction of residents in handling service are improved.

One Net for All Ensures Things Are Done without Leaving Home

Recently, a resident called to inquire about the relevant procedures for handling settlement service projects. According to the first inquiry responsibility system, the staff actively informed them that they can handle the business online and informed them of the method of handling it by phone. Residents completed the business process in just three days through online application, original pre-approval, and door-to-door delivery of documents.

At present, residents can self-service their personal service through platforms such as One Net for All and “Mobile Shanghai Service”. The relevant staff of the Dinghai Road Sub-district Community Affairs Acceptance Service Center will receive and process orders through the front-end system within 24 hours, and send receipts through a unified logistics platform, greatly reducing the number of times residents travel.

As of October, the Community Affairs Acceptance Service Center of Dinghai Road Sub-district in Yangpu District has completed more than 1,960 online applications through the One Net for All.

Two Exemptions from Submission to Avoid Getting Things Done without Success

The front desk windows of the community affairs acceptance service center in Dinghai Road Sub-district are equipped with accompanying application codes and electronic certificate scanners, providing basic equipment support for the Two Exemptions from Submission. At the same time, window staff will actively help residents who do not bring their licenses to search for relevant electronic licenses when handling business, avoiding the situation where residents return without success due to missing or forgetting individual application materials, thus greatly improving the experience and sense of gain for residents when handling service.

Since the Two Exemptions Policy, the community affairs acceptance service center of Dinghai Road Sub-district has used electronic certificates more than 28,000 times.

One Net for All Self-service Terminal Expands Channel for Residents to Handle Service

“I was supposed to queue up at the window, but now that I have this machine, I can handle it myself. It’s really convenient!” Recently, when a resident queued up offline to check their social security list, the staff informed them that the service can be processed through the One Net for All self-service terminal. With the assistance and guidance of the staff, the service was successfully completed in less than five minutes.

In order to facilitate various types of public service and meet the needs of the public, the community affairs acceptance service center of Dinghai Road Sub-district is equipped with a One Net for All government service self-service terminal and full process assistance agents. With the guidance and assistance of the assistants, residents can handle "One Net for All related services by reading their ID cards, application codes, etc. The emergence of One Net for All self-service terminals has greatly reduced the waiting time for residents to call and queue, allowing online services to be done anytime, anywhere in an easy and quick way.

As of October, the self-service terminal of Dinghai Road Sub-district Community Affairs Acceptance Service Center has accepted more than 9,200 cases.

For the past five years, Yangpu District has always adhered to the reform concept of “people’s city for the people”, and has always regarded the expectations of the business and the public as the goal and direction of the One Net for All reform. The next issue will bring the results of the Daqiao Sub-district in Yangpu District. Let’s have a more detailed understanding of the changes in government services in Yangpu.