The Yangpu District Federation of Trade Unions fully leverages its role as a bridge and link, focusing on the urgent and difficult issues faced by workers and the public. Through the One Net for All, the labor union legal person qualification certificate can be obtained in one go, achieving the goal of allowing grassroots trade unions and businesses to apply for certificates without visiting the window at once; By improving the Guidelines for Processing Service, it is clearer for service personnel to handle business; Through the “online consultation” service, the difficulties encountered by employees in the online process have been solved. In the future, the Yangpu District Federation of Trade Unions will continue to strengthen methods and measures, effectively improve efficiency, quality, and effectiveness, further increase online efforts, and ensure “data travel more, people travel less”, striving to meet the various needs of grassroots trade unions in handling business.

Optimize “Business Procedure” to Consolidate Service Foundation of Trade Unions

The Yangpu District Federation of Trade Unions relies on the online trade union platform of the National Federation of Trade Unions and the One Net for All online processing program to promote the one-time completion of the “Trade Union Legal Person Qualification Certificate” service by trade union operators, achieve “zero travel” in grassroots trade union certification, actively expand the depth of online certification, extend the online certification chain, and achieve the transformation from online consultation and application to online acceptance, online preliminary examination, and online processing. In terms of providing convenience for staff, appointment services have been launched, and employees can make appointments with staff in advance through telephone, online, and other means to obtain relevant certificates.

In addition, the Yangpu District Federation of Trade Unions also provides intelligent, efficient, and convenient “one-stop” services to grassroots trade unions of businesses through online document fast transmission, material review, and mailing of trade union legal person qualification certificates, achieving one-time business completion and promoting the improvement and efficiency of trade union service.

Improve “Guidelines for Handling Service” to Upgrade Efficiency for the Public

The Yangpu District Federation of Trade Unions actively promotes the standardization and application of the “Trade Union Legal Person Qualification Certificate” for application, modification, and cancellation. By sorting out the key points of certificate processing and focusing on identifying and rectifying the elements that are prone to errors, gradually improving the basic information, setting criteria, application conditions, application materials, special links, processing procedures, personnel and other elements of government service matters,

Guidelines for Handling Service

has been formulated. Further clarification has been made on the application materials, basis, format, content, quantity, and other requirements for the application of the trade union legal person qualification certificate, and downloadable material format texts and demonstration texts have been provided, enabling trade union operators to have a clearer understanding of the application process and links, greatly improving the efficiency of handling service.

Launch Online Consultation to Solve the Problem of Online Service Handling

To better solve the problem encountered by workers and the public in the online service processing, the Yangpu District Federation of Trade Unions has actively opened online consultation service channel. After the employees submit problem applications on the One Net for All platform, the staff can provide timely feedback on the problem and provide guidance to the staff to help them solve problems. This move not only continuously improves the convenience, experience, and satisfaction of service personnel, but also effectively alleviates the processing pressure of window staff.

For the past five years, Yangpu District has always adhered to the reform concept of “people’s city for the people”, and has always regarded the expectations of the business and the public as the goal and direction of the One Net for All reform. The next issue will bring the results of the Dinghai Road Sub-district in Yangpu District. Let’s have a more detailed understanding of the changes in government services in Yangpu.