2023 is the 5^thanniversary for Shanghai to carry out the One Net for All government service reform. The Yangpu District One Net for All special team, together with the Publicity Department of the CPC Yangpu District Committee and the District Integrated Media Center, jointly launched a series of reports on the 5^thanniversary of the One Net for All in Yangpu, focusing on the reform of our district’s service processing channels and presenting the convenience brought by the One Net for All reform.

For the past five years, the Community Affairs Acceptance Service Center of Changbai New Village Sub-district in Yangpu District has taken One Net for All as the starting point, continuously striving to open up the last mile of convenient services, improve the experience of people's affairs, and optimize the government environment. By optimizing and upgrading the high-frequency processing channels of One Net for All, it has made the “urgent and difficult” things in the hearts of the people easier to handle, truly achieving “zero distance” service for the people.

Upgrade the service environment comprehensively to create a “convenient, transparent, and friendly” service experience

Recently, Mr. Zhang, a resident of the Sub-district, came to the Changbai New Village Sub-district Community Affairs Acceptance Service Center to handle matters such as maternity benefits and newborn medical insurance. He was surprised to find that the center was not only equipped with a boiling water room, a mother and baby room, and a 24-hour service area, but also added a public coffee shop. “I must have a cup of coffee before going home, give my ‘precious father’ a break for a while," he said Mr. Wang, who was handling the replacement of the medical record book on the side, also repeatedly praised, “The renovated reception center environment has become brighter, the service area has become more humanized, and there are also rest areas and form filling areas in the lobby. Not only can you quickly change books, but you can also rest on the sofa and drink water, which is really much more convenient!”

This year, after a series of optimization, renovation, and upgrading, the Changbai New Village Sub-district Community Affairs Acceptance Service Center has now created a cleaner and more beautiful lobby environment, more prominent and standardized regional signage, and clearer service guidelines, creating a more “convenient, transparent, and friendly” service environment for residents to handle affairs. The new hall implements an “assembly line” guidance for handling affairs, with a simple business consultation desk, a self-service area for querying and printing business, and a comprehensive window for accepting matters, achieving clear service processes, accurate Q&A, and fast transaction processing. At the same time, we have also added a One Net for All to break the framework of business lines, expand service awareness, enhance knowledge reserves, and provide comprehensive guidance services for all residents seeking help in the acceptance center.

In addition, the Changbai New Village Sub-district Community Affairs Acceptance Service Center continuously strengthens the service awareness and ability of its staff by regularly organizing training for One Net for All business personnel, providing the public with higher quality and more efficient government services.

Smart service for citizens and the masses, launching an offline “no face-to-face handling” model

On the basis of strictly benchmarking the management standards of the Changbai Xincun Sub-district Community Affairs Acceptance Service Center, it further promotes the improvement and efficiency of government services, and adds a 24-hour One Net for All self-service area next to the center, breaking through the limitations of time and space in business processing, completing the leap from 8-hour “year-round non-stop” to 24-hour “all-weather” service. At the same time, the service area is also equipped with intelligent file cabinets, mainly used for interaction and access of materials between office staff and staff, with functions such as receiving and sending packages, and SMS verification code notifications.

Recently, Mr. Liu, a street resident, attempted the new model of “face-to-face processing” with the smart file cabinet. According to the previous procedure, after successfully applying for a residence permit online, Mr. Liu needs to come to the scene to collect it, which has made him anxious and unable to come from work. After understanding the situation, the staff of the acceptance center proactively informed them that they can handle it through the 24-hour smart filing cabinet. In the end, Mr. Liu successfully obtained it through the smart file cabinet after work hours.

For the past five years, Yangpu District has always adhered to the reform concept of “people’s city for the people”, and has always regarded the expectations of the business and the public as the goal and direction of the One Net for All reform. The next issue will bring the results of the Yinhang Sub-district in Yangpu District. Let’s have a more detailed understanding of the changes in government services in Yangpu.