2023 is the 5^thanniversary for Shanghai to carry out the One Net for All government service reform. The Yangpu District One Net for All special team, together with the Publicity Department of the CPC Yangpu District Committee and the District Integrated Media Center, jointly launched a series of reports on the 5^thanniversary of the One Net for All in Yangpu, focusing on the reform of our district’s service processing channels and presenting the convenience brought by the One Net for All reform.

In the past five years, the Community Affairs Acceptance Center of Siping Road Sub-district in Yangpu District has actively practiced the reform concept of One Net for All, and made every effort to promote various work of One Net for All based on the needs and experiences of residents. The center has handled more than 200 cases from the initial few dozen, and the service coverage is constantly expanding, the service content is constantly enriching, and the service efficiency is constantly improving. Next, Siping Road Sub-district will continue to explore the construction of “one thing” scenarios, provide higher quality, convenient, and efficient government services, promote the continuous deepening of One Net for All towards “easy to handle” and “easy to do”, and make unremitting efforts to create a first-class government service environment.

Normalization of training and development of One Net for All business processing ideas

The Siping Road Sub-district Community Affairs Acceptance Service Center has incorporated the One Net for All related business training mechanism into its normalized management, requiring all front desk comprehensive acceptance window personnel to independently complete relevant matters. For handling methods in special situations, timely notification should be made within the work group to facilitate mutual learning and promotion among staff.

Not long ago, Mr. Liu, a resident of the jurisdiction, came to the reception center to handle business. Due to a property dispute at home, he was unable to provide the original household registration book. After understanding the situation, the staff of the reception center used the content learned from the recent One Net for All training meeting to help him access the electronic household registration book through the Shanghai Mobile Service Citizen Cloud and complete the relevant procedures, quickly solving Mr. Liu’s problem in handling affairs.

Normalization of inspections to improve the utilization rate of the One Net for All platform

The Siping Road Sub-district Community Affairs Acceptance Service Center actively implements the One Net for All docking work, keeps good records, strengthens follow-up tracking, and forms an improvement mechanism of “daily notification”, “weekly analysis”, and “monthly summary”, focusing on both “major problems” and “minor problems”.

In September this year, the tenant of Mr. Zhang, a street resident, was in a hurry to apply for a residence permit due to his child's education. However, Mr. Zhang was unable to return to Yangpu in time to handle the business due to a business trip in Beijing. The staff of the acceptance center truthfully reported this situation in the daily report and immediately contacted Mr. Zhang to remotely assist him in submitting materials through the Shanghai Mobile Service Citizen Cloud, successfully completing the handling of the matter and solving the urgent needs of the tenant.

Normalize publicity and expand the coverage of One Net for All services

Taking the opportunity of the fifth anniversary of the One Net for All, the Siping Road Neighborhood Community Affairs Acceptance Service Center actively established the “online+offline” normal publicity mechanism, and further helped more residents understand and make good use of the convenient services of the "One Network Office" through WeChat official account, hall LED display, offline processing window, hall bulletin board and other ways.

Recently, Ms. Chen, a resident of the jurisdiction, gave birth to a baby and went to the Siping Road Sub-district Community Affairs Acceptance Service Center to handle business such as maternity benefits, household registration, medical insurance, etc., involving more than 10 birth related matters from six functional departments. The center staff promptly introduced her to the "Birth One Event" service function on the Shanghai Mobile Service Citizen Cloud, and taught her hand to hand how to handle all business at once through her mobile phone, successfully reducing Ms. Chen's number of business trips from 14 to a maximum of 1.

For the past five years, Yangpu District has always adhered to the reform concept of “people’s city for the people”, and has always regarded the expectations of the business and the public as the goal and direction of the One Net for All reform. The next issue will bring the results of the Changbai New Village Sub-district in Yangpu District. Let’s have a more detailed understanding of the changes in government services in Yangpu.