2023 is the 5^thanniversary for Shanghai to carry out the One Net for All government service reform. The Yangpu District One Net for All special team, together with the Publicity Department of the CPC Yangpu District Committee and the District Integrated Media Center, jointly launched a series of reports on the 5^thanniversary of the One Net for All in Yangpu, focusing on the reform of our district’s service processing channels and presenting the convenience brought by the One Net for All reform.

Over the past five years, the Pingliang Road Sub-district Community Affairs Acceptance Service Center has actively promoted the reform of One Net for All, providing residents with a self-service area for One Net for All, effectively solving the pain points of long queues, complex processes, and slow processing. At the same time, it also vigorously promotes high-quality services such as No Application and Do One Thing at One Go, enhances the brand awareness of One Net for All, further optimizes the government service environment, and create a more efficient and convenient government service platform.

Self-service without Queuing, Self-service Zones Improve Efficiency

Recently, Ms. Wang, a resident of the Fangsan Neighborhood Committee in Pingliang Road Sub-district, urgently needed to replace her medical record book for medical treatment. After learning that the self-service zone of the Pingliang Road Sub-district Community Affairs Acceptance Service Center supported the handling of this service, Ms. Wang immediately completed the application for a new medical record book on the spot using the One Net for All self-service terminal under the guidance of the staff.

It is understood that the Pingliang Road Sub-district Community Affairs Acceptance Service Center has opened a self-service zone inside the hall. This zone is equipped with a One Net for All self-service terminal and volunteers. With the help of volunteers, service personnel can use the equipment to handle business, effectively achieving personnel diversion and greatly reducing the time for the public to handle service.

Electronic Certification Reduces the Frequency of Travelling

In order to achieve the goal of “more data transmission and fewer people travels”, the Pingliang Road Sub-district Community Affairs Acceptance Service Center vigorously promotes “electronic certification” and fully implements the “two exemptions from submission” with the goal of “more efficiency, convenience, and accuracy”.

Recently, Ms. Zhang from Xinchen Property Company, who is nearing retirement, wants to apply for a one-time family planning reward for elderly retirement at the center. Due to the incomplete information provided by the employer regarding the required materials, Ms. Zhang did not bring her ID card. After understanding the situation, the staff at the reception center window guided Ms. Zhang to successfully handle the business using electronic identification, achieving a one-stop operation for the public and completing it on the spot.

Don’s Worry about Handling Reimbursement, the One Thing Functions Enables Convenient Processing

Based on the strong promotion of the One Thing function of One Net for All by the Pingliang Road Sub-district Community Affairs Acceptance Service Center, residents only need to submit relevant applications in the One Net for All to achieve online reimbursement processing. Compared to the original offline processing mode, it reduces the number of steps, time, movement, and costs for residents in handling affairs.

Recently, the center received an application from Ms. Bian for “medical insurance reimbursement” on the One Net for All platform. After receiving the application through the online system, the front desk operator reviewed the medical documents and other materials submitted by Ms. Bian online, and within 24 hours, they were informed that the other party needed to mail the relevant materials. After receiving the materials sent by Ms. Bian’s courier, the staff immediately verified them online, and the reimbursement was successfully completed, eliminating the need for the public to travel multiple times throughout the process.

For the past five years, Yangpu District has always adhered to the reform concept of “people’s city for the people”, and has always regarded the expectations of the business and the public as the goal and direction of the One Net for All reform. The next issue will bring the results of the Jiangpu Road Sub-district in Yangpu District. Let’s have a more detailed understanding of the changes in government services in Yangpu.